Sunday, April 24, 2011

Starbucks - Medford, New Jersey

This is my local Starbucks Coffee Shop, which actually only occupies the tall part of the building on the left hand side of the photo.  I think that Starbucks should hang a logo sign in the tall window/ but then maybe the aesthetic balance would be off.  I'm sure that Starbucks paid someone big bucks to make that decision.

Over the years I've spent some pretty good times in this Starbucks.  My daughters have had "girl gatherings" here, picked out their favorite "reward" drinks here and I have spent many an hour chatting with a special friend here.  And over the last three years I've brought a new friend to this shop for our own chats.  On this day, however, I came alone for I had a soldier's letter to write. 

It seems that Starbucks is in s state of renewal.   As most Starbucks' fans know the logo has been tweaked.  The book Onward by Howard Schultz, CEO of Starbucks, coffee beans in special tribute bags and lots of other special tribute items seem to be everywhere. In this store even the furniture inside was new and a wall bench had been added.  I like the new furniture and I don't have a problem with the new logo, however it seems that many people do.  While I was enjoying my coffee and writing my letter, I heard some customers talking with the staff about the new logo and how much they don't like it.  I find it funny that they care that much.   Guess some people care about logos and some care about cleanliness.
New kind of comfy chair
COMFORT COMMENTS:  I just loved these new chairs.  The size was perfect for me, very comfortable.  There were four of these chairs with two small tables.  There was a new wall bench with tables and chairs.  There were about 4-5 other tables with chairs.   Unfortunately, the sun was in my eyes and there were no blinds to pull down.  But I was able to move the chair around, one of the perks at Starbucks.  I like adjusting my chairs when I need to find a more comfortable spot.

SHOP CRITIQUE:  The floor was very dirty and some of the tables were also dirty.  In the photo above you can see a cup wrapper is on the floor and some of the crumbs on the floor and table near my coffee.  There were straws and papers and crumbs on the floor under the condiments table.  After I had been in the shop for just over an hour, one of the employees came around and wiped some of the table tops.

EMPLOYEE COMMENTS:  I could hear the employees talking, talking, talking behind me, mostly about family matters, which is probably why it took so long for them to get around to wiping the tables.  Once I was in the Starbucks with a friend on a very cold and snowy night in February of this year.  We had decided to stop in to get a coffee and chat before going home.  We really wanted to sit in the over-stuffed leather chairs, but an employee on her break was in one of the chairs, so we had to wait until she went back to work.  Neither of us was happy about that and neither should Starbucks be happy about that.

PICK OF THE WEEK:  "Beautiful Trash feat, Megan Washington" - Lanu

INTERESTING/ENTERTAINING WEBSITES:
http://www.lanu.com.au/index.htm
http://www.starbucks.com/
http://www.medfordnj.com/
http://www.soldiersangels.org/            

Friday, April 22, 2011

Starbucks - Center City, Philadelphia (200 South Broad Street)

The Bellevue-Stratford Hotel Building
starbuckseverywhere.net
Sometimes you head off with clear plans then events happen that push you in a different direction.  Sometimes the different direction gives you a jewel.  That is exactly what happened to me when I headed to Center City to hear the Curtis Institute Orchestra perform Messiaen's  Turangalila-Syphonie at the Kimmel Center.  (I have put a link to the concert at the bottom of the page.)  My plans were to catch the High Speedline into Center City, walk to the Starbucks on the south side of the Kimmel Center, write my soldier's letter then go to the Center. 

I had timed my trip pretty tightly, so when the volunteers from Samaritan Hospice tried to talk with me in the train station I was a bit short.  I did however open my bag and let them stuff fliers and brochures inside.  I promised to read them, which I'm sorry to say that I have yet to do.  I will though, I promise.  As I walked through the rain from my train stop in Center City towards the Starbucks, I decided that I would stop in The Bellevue-Stratford Building to eat the sandwich, dried apricots and walnuts that I had carried in with me for dinner.  The building, built in 1904 and costing over $8,000,000 (in 1904 dollars), is just beautiful.  The ceiling and iron work are magnificent.   As I entered the building I was so focused on getting out of the rain and folding my umbrella that I barely noticed the lobby.   After finishing my dinner in the downstairs dining court, I headed back through the lobby to walk over to the Starbucks.  Now, here is the point in my story when a jewel dropped into my life.  There on my left at the front revolving door was a Starbucks!   I wondered over, looked around and decided to stay.  It was a wonderful shop and Starbucks had made good use of the space.  I settled into one of the four velvet chairs and began my letter.
Lobby
The Bellevue-Stratford Building
In the picture above (taken 12-2010),  you can see the iron work on the stairway behind my daughter and some of the ceiling work.  This is the area that I walked through to get to the stairs to go down to the food court.  The Starbucks in just on the other side of the stairway.

 COMFORT COMMENTS: The comfort of this shop for me was all in the aesthetics. Starbucks had made full use of the grand lobby by leaving the front wall open at the top so that you could see the ceiling work. That same front wall had a beautiful stain glass window above the condiments table and the wall itself was made of mostly glass so that you never felt that you had left the lobby. Although there was a separate seating area that offered more choices, I preferred to sit in one of the velvet chairs so that I could watch the people coming and going in the Starbucks and through the revolving door of the building. I realized after a bit of time that I could see out a window to the building across the street which was being illuminated by lights that were changing in color and where a ballet rehearsal was taking place. Even the floor of the Starbucks competed for space in my mind with its mosaic flower design.

SHOP CRITIQUE:  The only choice of creamer was half and half.  A customer had to ask for the staff to refill the half and half.  The store was very clean.  This store did not have restrooms.

EMPLOYEE COMMENTS:  The employees were very friendly.  And because of that I do feel badly for repeating the following incident, but it struck me the wrong way at the time.  I had ordered my coffee and forgot to say that I wanted decaf, which is a must for me after 2 PM.  I got the barista's attention and asked if I could make it a decaf.  Luckily she had not made the espresso yet and it was not a problem.  However, when I apologized for forgetting, she replied, "Don't worry about it. When you pay $20 for a cup of coffee I think that you should get what you want."  I don't really think Starbucks wants customers to walk away feeling that they are being overcharged.

INTERESTING AND INFORMATIONAL WEB-SITES:
*http://instantencore.com/music/player.aspx?ListItemId=1958473&webkitkey=140da1305820429f92ec3037551aaced
*http://en.wikipedia.org/wiki/Bellevue-Stratford_Hotel
*http://www.starbucks.com/
*http://www.soldiersangels.org/
*http://www.samaritanhospice.org/

Tuesday, April 19, 2011

Starbucks - Mount Laurel, New Jersey

10 Centerton Road
Centerton Plaza

Even though I did have a letter to a soldier to write while I sat in one of my local Starbucks, it wasn't a letter for a soldier that had been nominated to and selected by Soldier's Angels.  On this occasion I wrote to a friend's son who had just started his training at the Army's Officer Candidate School in Georgia at Fort Benning.  I wanted to write to him because I am so proud of his decision to enter the military and because many years ago I had learned to cuss at the very same fort.  I just knew that I had a story that needed to be shared.  I was hoping that it might bring a smile to his face for I felt certain that he might be having a few homesick moments.  Just as I expect many of our youth in uniform experience.

One Christmas while living at Fort Benning, my parents had purchased a tricycle for me.  Before giving it to me, they had hidden it in a closet.  As my father loves to tell me, one evening they heard me complaining and fussing about something.  When they entered the room where I was making the fuss, they heard me say, "Summa   _ _ _ _ _ !"   They found me pulling on the bike and cussing about not being able to get it out of the closet.  Now, I have no memory of that event, but I can tell you without a doubt just where I learned that Kentucky cussin'.  No place like home!!!

I have visited this Starbucks Coffee Shop many times since it opened about five years ago.  The outside has never felt very "local" to me, basically because of the look of the building.  Just another urban development, although a nice one.  However at one time this Starbucks hosted a talent night once a week.  Customers were invited to bring their talents and perform.  I always wondered how those talent nights turned out.  At the time the girls were still home and I just didn't have the time to go watch.

COMFORT COMMENTS:  Although, this shop only has two comfy over-stuffed leather chairs, I have never sat in any other chair except for the times that I sat outside.  There are many tables with plenty of outlets.  One feature that I really like besides the outside seating is the bar and stools at the service area.  People seem to like to sit at the bar. 

SHOP CRITIQUE:  I hate the way the doors open in this shop.  I nearly froze every time someone came in or went out.  My tea cooled off way too soon because of that.  The shop and restroom were clean.

EMPLOYEE COMMENTS:  The employees always seem happy in this shop.  I've even seen a couple of reviews on-line of this Starbucks giving the staff high ratings for their friendliness. 

INFORMATIONAL AND ENTERTAINING WEB-SITES:
http://www.starbucks.com/
http://www.soldiersangels.org/
http://www.npr.org/  (why kids cuss...do we really need  psychologists to tell us why?)
http://en.wikipedia.org/wiki/Henry_L._Benning
  (THIS may be worth cussing about, an American Army base named after "an ardent secessionist, bitterly opposing abolition or emancipation of slaves"* who served as general for the Confederates during the Civil War. WOW!!)  *quote  from wikipedia.







Sunday, April 17, 2011

Starbucks - Center City Philadelphia (15th and Latimer Street)

I was so excited to finally be making my way into Center City to a Starbucks there.  I guess I could have visited a Center City Starbucks on any of the previous Starbucks' visits because I am independent after all.  But I saved my visit to combine it with some other event.  I just had to wait for that event to come along.  And it did!  While I was visiting Starbucks in Cleveland Heights, Ohio, Curtis Institute of Music offered their "friends" $5 tickets to attend the performance of Messiaen's Turangalila Symphonie at the Kimmel Center in Center City.  And, of course, being the "friend" that I am, I snatched up a ticket.  In hindsight I should have taken all my Jersey buddies with me.  AMAZING concert, but more about that later.  Along with my $5 ticket came the invitation to attend the Dean's lecture,  Olivier Messiaen’s Turangalîla Symphonie: A Love Song, at the Curtis Institute on Locust Street in the Rittenhouse Square area of Center City. 
I hopped on the "high speed line", the mass transit train between Southern New Jersey and Center City on April 5th around 5PM.   I love the trains of the Northeast.  The high speed line trip from Jersey to Center City is especially enjoyable for me because the trains use one of my all time favorite bridges to cross the Delaware River, The Ben Franklin Bridge.  The trains run along either side of the bridge.  As a passenger, you have two great choices for viewing entertainment, either the auto traffic on the bridge or the cities on either side of the river.  Both fascinate me.  I always get a nice smug feeling when I am able to gaze at the drivers while we pass them, knowing that their progress will soon be hampered by traffic and lights while I move freely towards my destination.  Before my trips into Center City, I always double check the traffic flow of the streets around my train stop.  I hate to admit it, but I'm spatially challenged in cities.  I carry a compass and usually written directions, which never seem to help me when I first enter the street from the below street level stations.  Knowing the directional flow of the traffic is my key to heading the right direction.
Feel familiar?

I knew when I saw this Starbucks that I was going to like it.  What a perfect location!  A corner spot with lots of big windows.  People watching!   I settled in at one of the small round tables next to the windows.  Writing my soldier's letter was going to be a breeze today,  the inspiration and material was just outside my window.  Being a cold day, most people were still wearing the dark colored heavy coats of winter.  It seemed to me that our scarves have become our color fashion statement when we are forced by nature to cover up.  Even men seem to not mind sporting some brightly colored or patterned scarf.  Once however, a woman appeared on the corner wearing a bright pink spring jacket, a crocus among the still brown blades of grass.

I hesitantly left my street entertainment and made my way over to Curtis just in time for the lecture.

COMFORT COMMENTS:  I found this Starbucks Coffee Shop to be a bit tight.  There was barely room to move between the tables along the windows, especially when both rows of tables were occupied.  There was only one or two comfy chairs near the front of the store.  If it had not been for the large windows  bringing the outside in to me, I would have felt uneasy in the small space.

SHOP CRITIQUE:  Bathroom and shop were both clean.

EMPLOYEE COMMENTS:  Very quiet group of employees.  It seem to me that they went about their jobs with full attention to what they were doing at the moment.  The condiments table was clean, which tells me someone was paying attention to details.  Nice!

INTERESTING AND INFORMATIONAL WEB-SITES:
*http://www.starbucks.com
*www.soldiersangels.org
*http://www.curtis.edu  (you, too, can become a friend.  just sign-up for emailings of events)
*http://en.wikipedia.org/wiki/Benjamin_Franklin_Bridge
*http://www.ridepatco.org/about/history.html  (The USA needs more trains!)
*http://www.visitphilly.com/
*http://www.fashionscarvesandshawls.com/winterscarves.html  (soooo many choices)

Thursday, April 7, 2011

Starbucks - New Hope, Pennsylvania


New Hope, Pennsylvania
East Bridge Street

As I sit here thinking about the blog for this Starbucks,  I'm struggling.  If you look at the Photo Review of the Starbucks that I have visited this year, I think that you will agree with me that the most interesting ones from the street are the Starbucks located in interesting or older buildings.  I can even say that the Moorestown building is growing on me since I've started this project.  I do like it better than the Cherry Hill or Marlton or Commack buildings even though I do believe that the Cherry Hill and the Commack buildings were also buildings or spaces that Starbucks rescued.  And I do give kudos to Starbucks for not simply tearing down a perfectly good building to build a new one.  But the building that this Starbucks is located in is just one ugly building on the outside.  It is probably a great location for Starbucks though since it is located at one of the busiest intersections and at the bridge to New Jersey.  It does have a nice covered porch with plenty of tables. 

New Hope is a great little artsy town on the Delaware River north of Trenton, New Jersey.  It is full of wonderful art studios, craft shops, cafes and restaurants.  Unfortunately, bikers have decided that this makes the ideal destination for the weekend joy ride.  Now I have no problem with motocycles, I actually like the thrill of a good ride, but the noise can be very unpleasant.  I have even sworn in the past that I will never go to New Hope again due to the noise level of the motorcycles.  I find no joy or relaxation in having to shout to talk with the person next to me or to feel the need to cover my ears.  So, personally I don't put a lot of value on the front porch at this Starbucks.  I feel that the bikers should be forced to quiet their cycles before they enter the town or to park their bikes at some location and walk into town. 


Nice tables
Arsty


I really liked these tables.  You could adjust them to suit your space needs.  I thought that they were special to this Starbucks, but my daughter told me that her Starbucks, wherever "her" Starbucks is, has the same tables.

Strange comfy chair
At first glance, I thought no way this chair is going to be comfortable for the next couple of hours while I write my soldier's letter.   How wrong I was, I really enjoyed this chair without arms.  Although I did feel a little exposed.

 COMFORT COMMENTS:  There were limited "comfortable" seats in this Starbucks.  There were two like the one above and limited comfortable seating in the back room of the shop.  Between the entrance room, the back room and the front porch there seemed to plenty of seating.  Never were all of the seats taken at one time.  I think because New Hope is more of a tourist, shopping town, few people come to this Starbucks to work on their computers and to sit for long periods of time.  There was at least one round table with a game top for checkers.

SHOP CRITIQUE:  The traffic flow in this Starbucks Coffee is very poor.  It is confusing for customers to know where to order and where to wait.  The condiments area was right in the middle of all of that causing customers to have to squeeze around others tweaking their coffee.  Starbucks should have knocked out the dividing wall between the service area and the back room, which I found depressing.  The back room was just a large room with seating.  It had little connection to the main Starbucks Coffee shop and two paintings were missing from the wall.  Why when the paintings were removed Starbucks didn't bother to take the hanging hardware down is beyond me.  To be excellent, details matter!  Details should matter to Starbucks, especially since they are selling more than coffee.  The restrooms and shop were clean.  However, the restroom had one of the soap dispensers on the wall, which drips soap onto the floor.

EMPLOYEE COMMENTS:  The employees were busy and friendly.  They were attentive to the condiments table, which is always nice.

PET PEEVE:  Why do parents feel that allowing their children to roam a store unattended is okay?  I watched a little girl play with all of the yogurt/fruit parfaits in the refrigerated case.  So who do you glare at the little girl or the parents?

HELPFUL/INFORMATIONAL WEB-SITES:
http://www.starbucks.com/
http://www.soldiersangels.org/
http://www.newhopepa.com/

*http://waaaaaay-to-loud.blogspot.com/ and  *http://answers.yahoo.com/question/index?qid=20090304054036AAtrmDb    Just to prove I'm not alone on the noise issue




Starbucks - Photo Review

Marlton, New Jersey
http://independentat50.blogspot.com/2011/03/starbucks-marlton-new-jersey.html


Cleveland Height, Ohio
http://independentat50.blogspot.com/2011/03/starbucks-cleveland-heights-ohio-cedar.html
 
Cleveland Heights, Ohio
http://independentat50.blogspot.com/2011/03/starbucks-cleveland-heights-ohio.html
 
Princeton, New Jersey
http://independentat50.blogspot.com/2011/02/starbucks-princeton-new-jersey.html
Cherry Hill, New Jersey
http://independentat50.blogspot.com/2011/01/new-goal.html


Montclair, New Jersey
http://independentat50.blogspot.com/2011/02/starbucks-montclaire-new-jersey.html


Commack, Long Island, New York
http://independentat50.blogspot.com/2011/02/starbucks-commack-long-island-new-york.html



Moorestown, New Jersey
http://independentat50.blogspot.com/2011/02/starbucks-moorestown-new-jersey.html


Fort Myers, Florida
http://independentat50.blogspot.com/2011/03/starbucks-fort-myers-florida.html

Friday, March 25, 2011

Starbucks - Marlton, New Jersey

Marlton, NJ
Routes 70 and 73
http://www.starbuckseverywhere.net/NewJersey.htm
Before I get started, I want to say that my youngest daughter has told me that I do not add enough details or personal feelings to my blogs.  Today I will try to do better on both accounts.

I've loved Starbucks since my very first visit to a shop in Seattle, Washington in 1990.  My husband and I had taken a trip to the Seattle without the girls.  It didn't take either of us to realize that Seattle and the surrounding area "owned" the American coffee world.  It was the first time that I had ever seen roadside espresso stands.  I loved it.  We happened into the Starbucks at 1912 Pike Place, Seattle, becoming a fan right away.  When in 1994 Starbucks opened their very first shop in Houston, Texas, we would drive all the way across town just to get a Starbucks.  It wasn't until we returned from a two year stint in France that we discovered that we now had not one but two Starbucks in our own "backyard".  We were thrilled! 

Starbucks became the "carrot" for excellent school work and great test scores.  Many times when the girls were given the opportunity to pick their reward for some activity, they would choose a drink at Starbucks.  At Christmas they were excited to find a Starbucks gift card in their stocking.  My oldest daughter even ended her 16th birthday slumber party with a morning trip to Starbucks.  Starbucks, an American company, found a way into our lives while making us feel like we were a part of the Starbucks family.

With all of that being said, I've never been a big fan of the Starbucks that I visited this week.  Why does this shop not have the Starbucks name on both sides of the building?  I have over the years taken letters or books to this Starbucks and spent some time inside either at the window bar or if available in one of the comfy chairs, but I've never really liked the inside.  It is small and basically you sit right at the doors, so in the winter it can be cold and drafty.  It was with all of this in mind that I headed into this Starbucks.  Much to my surprise, things have changed.  The inside seating arrangements have been totally redone.  I headed over to the leather comfy chairs staking out one for myself.  I settled in with my green tea and stationary for my soldier's letter.  This being a busy location at the intersection of two major highways, this Starbucks has always seemed to me to be more of a quick stop in, run out kind of place with the occasional customer or group settling in for any length of time.  But today it felt different.  Several people were working on their computers and others were reading.  All seemed to stick around as long as I did.  I noticed that a bulletin board had been added.  When I checked out what was posted,  it was local news.  I'm happy about that, because I want my Starbucks to be around for a long time.  Making themselves more a member of the local community will build loyalty.  I think that slowly over the years Starbucks has become too cookie cutter, just the latest addition to the fast food kingdom.

COMFORT COMMENTS:  So many nice changes here.  The window bar is gone, which is okay with me since you were basically watching the auto traffic when seated at the bar.  Now there are eight leather over-stuffed chairs with tables and foot stools.  I loved the foot stools.  I had just come from ice skating and needed to elevate my knee.  The foot stool was perfect.  This Starbucks Coffee Shop has a very long wooden table that seats 12 at the front of the store.  I find that interesting, I would guess that it was added for traffic flow of customers.  I wonder if it is ever full.  Although I could tell that it had been used, no one used it while I was in the shop.  There were 5-6 tables with chairs along the large windows on the other side of the shop from me and a bench type seating in the back of the shop.  I loved the lighting, very modern and moody.  Nice selection of music playing.  I noticed that many times either employees or customers were singing along.

SHOP CRITIQUE:  Very clean.  Several times during the time that I was in the shop, employees cleaned and straightened the condiments tables and seating areas.  The women's restroom was clean.

EMPLOYEE COMMENTS:  I heard them having fun with each other and with customers.

PICK OF THE WEEK:  R.E.M. "Oh My Heart"

INTERESTING/ENTERTAINING WEB-SITES:
http://www.starbucks.com/
http://www.soldiersangels.org/
http://www.pikeplacemarket.org/
http://www.coffeepartyusa.com/
http://www.facebook.com/pages/Join-the-Coffee-Party-Movement-in-Washington-State/362064099762
   

Starbucks - Cleveland Heights, Ohio (Cedar and Fairmount)

Okay, this has got to be the very best Starbucks Coffee Shop that I've ever visited.  I decided to spend my afternoon in this Starbucks simply because I liked the picture that I saw of the building while googling Cleveland area Starbucks.  Upon arrival, I realized that I would have to use metered parking on the street in front of Starbucks.  Now maybe there was free parking available, but being unfamiliar with the area I just wasn't sure and didn't want to drive around looking for it. After I paid the meter, quarter/30 minutes, I headed in with my low expectations in hand.  Low expectations that were directly related to the fact that I had to pay for parking.  I hate paying for parking, it just sorta puts me in a bad frame of mind.  Spoiled child of the burbs, I guess. Or just one of my "they tax us to death" pet peeves. 

Cleveland Heights
Cedar and Fairmount
Once I was inside of the shop all of my bad feelings dissolved.  I felt like I had entered a ski lodge.  On my right was a fireplace with seating all around it.  Of course, I headed straight away for one of the over-stuffed leather chairs facing the fire.  Once settled in with my Tazo Venti China Green Tips tea, I started checking out the rest of the shop.  The place was packed with people reading or working on their laptops.  Most people were alone.  I started to feel like I was in a college student center.  Matter-of-fact, I was probably within a mile or two of Case Western Reserve University.  I'm sure that that must account for the "student" feel of the shop.  I thoroughly enjoyed myself inside this Starbucks Coffee Shop.  Prior to coming, I had been ice skating, so I was a bit chilled from that and it was a cold Cleveland day.  There is nothing like a fire to warm one, even if it is all just a mental pleasure. 

COMFORT COMMENTS:  This has to be one of the most comfortable Starbucks that I've visited.  The choice of seating was pretty amazing.  There were over-stuffed cloth chairs, over-stuffed leather chairs, leather couch, bench couch along one wall with tables, window bar with bar stools, and tables with regular dining chairs.  The main seating area was carpeted, which I loved.  As mentioned above, there was a fireplace with fire burning that was on a raised ceramic tile platform.  Several people seated around the fireplace had their feet propped up on the platform.  People were so comfortable that one man had taken his shoes off to gain more comfort.  Because I had parked in the one hour limit metered parking, I had to leave way before I felt like leaving.  I will definitely visit this Starbucks again and again once I reside in Cleveland.

SHOP CRITIQUE:  Very clean, even the carpet in the main dining area was clean.  Plenty of room for customer comfort and for the service area.  I really liked the service area, which had a glass shelving wall displaying coffee products and Starbucks products.  The restroom was clean.  I hope that the Cherry Hill Starbucks has put in one of the user friendly trashcans that all the other Starbucks seem to have in their restrooms.  I noticed that employees cleaned the condiments bar while I was in the shop.

EMPLOYEE COMMENTS:  I was seated in such a way that I could not observe the employees nor hear their conversations. 

HELPFUL/INTERESTING WEB-SITES:
www.starbucks.com
www.case.edu
www.tazo.com
www.clevelandheights.com

Sunday, March 13, 2011

Starbucks - Fort Myers, Florida



Miromar Outlet Mall
Fort Myers, Florida

Lucky me!! I got to spend last week on Fort Myers Beach with a dear friend.  I loved this Starbucks Shop before I even went in the front door.  It took me a moment to decide just where I wanted to sit.  The outside seating was very tempting with plenty of tables and umbrellas.  But once inside, I discovered window seating with choice of bar stools at a window bar or over-stuffed chairs with a good view of both the windows and the front door.  Choices, choices.  I finally made up my mind to sit at the window bar with a view of the outside seating and the fountain in the center court.. 

The line at the service bar stayed full the whole time that I was in the shop, which was over 90 minutes.  Customers seemed to really enjoy sipping their drinks and eating their snacks while watching the foot traffic around the mall shops.  There seemed to be a quick turnover of all the seats except the outside seating and the over-stuffed chairs, which caused the character of the shop to be very organic and fluctuating with the ebb and flow of the crowd.   I think that it was very interesting that this Starbucks had such a happy character when I can safely say that it is not a "hometown hangout".  Could it be the colors?  The sunshine?  The fountain?  Or that people are happy to be able to take a break in a familiar spot while on vacation....Starbucks is to comfort zone as chicken soup is to comfort food.

I've started to collect the new Starbucks coffee mugs with the names of either cities or states on them.  I intend to only collect the ones that have a special meaning to me, such as:  Ohio - I grew up in towns along the Ohio River and have lived in Toledo, Ohio; Cleveland - someday, I guess, I will live in Cleveland; Washington, DC; Philadelphia; New York City; Florida - many good memories of trips to Florida with my parents and now I'm building memories with my friend in Fort Myers Beach.   The Florida mug has an alligator and an egret on it.  So far it is my favorite.

SHOP COMMENTS:  Beautiful clean shop.  Plenty of seating - outside and inside - with choices between bar stools at a window bar, over-stuffed leather chairs, chairs and tables.  Employees cleaned the condiments bar a couple times while I was in the shop.  I liked the fact that this Starbucks Coffee was participating in a drive for MDA ( Muscular Dystrophy Association).  No public restrooms were available within the shop.

EMPLOYEE COMMENTS:  I had a hard time paying attention to the employees for two reasons:  1)  I was struggling to keep my attention on my Soldier's letter because I was so interested in the outside foot traffic and 2) the lines never really died down enough for me to get a good view of the employees.

INTERESTING/HELPFUL WEB-SITES: 

Starbucks - Cleveland Heights, Ohio


Rockefeller Center Building
Built 1930 by John D. Rockefeller, Jr.

This has to be one of the most interesting buildings to house a Starbucks Coffee.  At least I can say that I have never been in a Starbucks located in a more beautiful building.  Well that is if you leave out the Forbidden City Starbucks in China, which no longer exisit.  I just love the outside of this building.  You can just see the Starbucks logo and the green window awnings.  I had walked over to the shop after spending an hour or so on the ice at the Cleveland Heights Recreational Center just a block away.  It was such a cold day, my hands were freezing by the time I reached the shop and was certainly looking forward to my hot green tea.  Before I entered, I noticed that the windows of this Starbucks were not for the customers to use to gaze upon the foot and auto traffic, but for the foot traffic to gaze upon the art of local school children.  Very interesting and different.

Once settled into the purple, yes, purple over-stuffed chair, I used my the heat coming off my Venti Tazo China Green Tips tea to warm my hands.  Something about sitting in a royal purple chair just made me feel happy.  After a quick warm up, I started my soldier's letter.  While writing, I noticed a mural on the wall that featured the face of Michael Jordan.  Now, I've never seen a mural in any Starbucks Coffee or any pictures  that feature sports stars or celebrities.  My curiousity getting the better of me, I sought out one of the employees hoping to solve the mystery.  I was told that at one time Michael Jordan and Starbucks had worked together to promote urban coffee houses, which was also the reason for the display of children's art in the front windows.  However, Jordan and Starbucks no longer are working together.

COMFORT COMMENTS:  How could you not enjoy PURPLE over-stuffed chairs?  This shop is small with limited "comfy" seating.  There were at least four tables with chairs, which were never all occupied at one time.

SHOP CRITIQUE:  The shop was clean.  Employees cleaned the condiments during my visit.  The uni-sex bathroom was clean with working soap dispenser.

EMPLOYEE COMMENTS:  The employees were always busy.  At one point one of the employees was singing with the music, which I enjoyed.   Singing employee - a happy employee,  happy employee - happy shop, happy shop - happy customers!

STARBUCKS SINGLE OF THE WEEK:  "Where Not to Look for Freedom" - The Belle Brigade



Monday, February 28, 2011

Starbucks - Moorestown, New Jersey


This to me is an unusual Starbucks Coffee, because, as you can see, there is no huge Starbucks sign on the building or stand-up sign on the sidewalk in front of the building. Only the Starbucks round logo is visible to the public. I like that, especially in this historical town. Moorestown had its beginnings in the Quaker community in the 1600s, serving as the home to the Lenni Lenape Native American Indians prior to that time. It is a quaint New Jersey town that was ranked number one in Money magazine's 2005 list of best places to live in America.

Main Street - Moorestown, New Jersey

The people who live within walking/biking distance of Main Street have a public library, post office, churches, multiple small restaurants, coffee shops, several small clothing and toy stores and a convenience store.  The Quaker Moorestown Friends School is located in the heart of downtown.  It offers a thrift shop and various student activities such as plays, concerts and sporting events to the community.  The only amenity that I feel this town is missing is a decent sized grocery store.  For many years, there was an Acme Grocery across from the Friends School, but it has moved to a new location that is no longer within walking distance.
After parking my car in the lot behind one set of stores along Main Street, I made a quick walk to Starbucks.  I like visiting American towns where I leave my car and walk.  I enjoy the window shopping that this allows me.  It was a cold windy February day.  I was looking forward to my hot tea and a cozy seat. 

Now, I've been to this Starbucks Coffee many times before, but never with the goal to "check" the place out.  I was planning as I entered the shop to sit at a window seat.  I do love to watch the outside foot traffic.  Unfortunately, this Starbucks has limited windows.  The one that faces the sidewalk is too small for a window bar with seating, there is only a small round table and, of course, it was taken.  Although there were two over-stuffed chairs to my left, I decided to check out the back of the store hoping that a leather couch or more comfy chairs would be available.  Nope.  Only tables in the back.  I return to the front and take the over-stuffed chair that is not occupied.  After ordering my Venti Tazo China Green Tips tea, I settled in to write my soldier's letter.  I found myself constantly distracted by the customers.  There was a steady stream of young teen aged groups coming in, taking advantage of their President's Day holiday by hanging out at the local Starbucks.  Because the only tables of four were located directly across from me, this afforded me the opportunity to watch the funny, innocent flirting activities between the boys and girls.   There is something very nice about Starbucks Coffee being the local coffee shop.  It certainly gives this Starbucks a hometown feel.  Many people came in and greeted other customers or the staff making it clear to me that they knew each other. 

COMFORT COMMENTS:  Had it not been for the hometown feel that the customers gave this Starbucks Coffee, I am not sure that I would have many positive things to say about the interior.  It had more of an industrial feel with few windows that were either too small or located too high up to provide the customer with much outside gazing.  With only two comfy chairs, I was lucky to secure one for myself.  However, this Starbucks did have outdoor seating, which is always nice.  And even as cold as it was, two different groups of people used the outside chairs and tables.

SHOP CRITIQUE:   Finally a Starbucks Coffee that gets the clean "stamp" in the bathroom, for the floor and the condiments table.   There was a fully functioning soap dispenser in the ladies' room with no puddles on the floor. Maybe I should start sticking my head in the men's room just to see if they are receiving good treatment.  Staff tidied up the condiments table twice while I was in the shop. 

EMPLOYEE COMMENTS:  I liked the way the employees listened to my drink requests:  first, my one bag in, one bag out; then my, single shot espresso in a eight oz. cup.  But, you know, I've come to just expect that from my Starbucks employees, they are all good listeners. 

STARBUCKS SINGLE OF THE WEEK:  Lia Ices "Love Is Won"

HELPFUL/INFORMATION WEB-SITES:
*www.moorestown.com
*www.mfriends.org
*www.soldiersangels.org
*www.tazo.com
*www.starbucks.com
*www.myspace.com/liaices
And just for fun *www.girl.com.au































































































Tuesday, February 22, 2011

Starbucks - Commack, Long Island, New York

Another Starbucks Coffee with a drive-thru!

I have never been one to ever run into Starbucks Coffee, order then take off. So, these drive-thrus are just beyond me. From the early 90s when I visited my first Starbucks outside of Seattle, which was in Houston, I've loved the Starbucks Coffee shops. Not only are most painted in colors that I find soothing, but most also have furniture in arrangements that beg me to stick around.
Throw in the music and I'm more than happy to settle in.

This Starbucks Coffee is quite large inside. I headed immediately to the leather couch to stake out my claim. That being done, I placed my order, "Venti China Green Tips, one bag in, one bag out please." I decided to tweak my order just to see what response I would get. The barista didn't miss a beat. She simply asked me if I would like for her to give me the bag or put it into a cup. It felt really good to have someone listen to me and to hear me. It seems that we communicate with one another more now than ever via phones, cell phones, email, texting, etc. Yet so many people say that they feel like no one listens to them. We're all too distracted. Maybe this is the real service and free gift that Starbucks gives its customers. Not only do they listen, but they hear us. Could this be why people are willing to run in, run out or go through the drive-thru passing up the comfortable seating? Being heard, whether ordering a drink, expressing an opinion or saying 'I love you', makes us feel connected and valuable. With my renewed sense of value, I organized myself on the couch and began my soldier's letter. I wondered if my soldier would enjoy 'listening' to me as he read my thoughts on the importance of listening.

Enjoying this Starbucks Coffee with me were several people reading, a group of people having a meeting, a few people working on their computers and a couple of men sitting at a table playing with what appeared to be their new fancy cell phones. I was so entertained by them that I found myself meeting one of the gentlemen eye to eye a couple of times. At one point, he raised up the newspaper that they were photographing with their phone cameras in order to hide his face as he spoke to the other gentleman. I cracked a smile. He just didn't appreciate how lucky he was, someone was listening!


COMFORT COMMENTS: Larger than most Starbucks Coffee shops that I've been in, this shop has a leather couch with a coffee table and two small side tables, four over-stuffed chairs with a foot stool at one of them, two computer tables with a free standing floor lamp at one of the tables, multiple round tables and a small alcove with two more over-stuffed chairs. There were so many good choices of seating that I was almost driven to try them all. I especially liked the the warm touch that two oriental rugs provided. It seemed to me that customers liked using the free standing floor lamp. It put out a nice soft lighting for the computer table. As you can see in the photo, this Starbucks Coffee has many large windows. Most of the windows had pull down shades which the customers could and did use as needed. Besides the floor lamp and oriental rugs, another unusual item in this Starbucks was a large screen TV that displayed the title and artist of the music that was being played. I loved that and found myself using it a couple of times. Nice! I've never mentioned this in previous blogs, but Starbucks gives away cards for a free song from I-tunes each week. This program is called Pick of the Week. Although I do not use the cards myself, I do send them to my soldiers in their letters. I sent a couple to my daughter when she was studying in Venice, Italy. She gave me a thumbs up for doing that.

SHOP CRITIQUE: I found this shop to be very clean except for the condiments table. When I came in the condiments table was messy with sugar, milk spills and paper. After two hours of being in the shop, I noticed a customer ask for more creamer. An employee carried more creamer to the condiments table, but did not tidy-up the table. It was still messy when I left. I've noticed that this seems to be a problem in all the Starbucks that I've been to so far. Is this because the employees get busy behind the counter and just forget or do they not see it as a problem? I don't know, but I don't like the way it looks and Starbucks shouldn't either. I found the women's restroom to be very clean and neat. Not only was there a user friendly trashcan but a soap dispenser that actually works leaving no puddle on the floor. Although most of the windows had pull down shades, the front windows did not. I had to adjust my seating due to the heat and brightness of the morning sun.

EMPLOYEE COMMENTS: I found the employee that served me to be friendly and efficient. Other than that it was difficult to watch or inter-act with the employees due to the size of the shop.
HELPFUL/INFORMATIONAL WEB-SITES:







Saturday, February 19, 2011

Starbucks - Montclair, New Jersey

What a couple of weeks! Only four weeks into my new goal of writing a soldier's letter at a different Starbucks Coffee each week and I find myself two weeks behind. On the bright side, the event that put me behind (my daughter breaking a bone in her elbow) also gave me the opportunity to visit a Starbucks Coffee that I would have probably never visited. Funny how life can throw you a bad pitch which can then lead to something interesting or good, if we just look around the corner. Monclair, New Jersey is just the cutest American town. It looks like it should be in movies. Lots of wonderful old buildings that are in good shape and many pleasing shops and eateries. If you are ever visiting Jersey, give Montclair a look. You won't be disappointed.

I took my daughter to the hair salon so that she could get "it all cut off" so that she could manage it better with her uninjured hand, which, of course, is not her dominate hand. While she was in the salon her roommate and I went to the Starbucks Coffee. My daughter and her roommate are both first year law students, so her roommate settled in at the bar to study while I wrote my soldier's letter.

This was a very busy Starbucks Coffee. There were no tables available. I was lucky to snag two bar stools. I liked my spot though. I was sitting in the back of the shop with not only a full view of the shop , but of the service and preparation areas. I quickly became entertained by the barista and found it difficult to work on my letter. Lisa was just amazing. She could remember every order even the odd ones like "extra hot hot chocolate", prepare it and call out its name while at the same time chat, smile and respond to customer's remarks. Because I was close enough to her, I even asked about the new coffee, Clover, while she was preparing a drink. she never missed a beat, answered my question with a smile, gave me her positive opinion of Clover coffee, then delivered the ordered drink to the customer with a greeting thrown in. I was very impressed. Man! If only the rest of the country worked with this kind of dedication to service with a smile.

It seems that at each Starbucks Coffee I've seen something that I could "go on" about. Human behavior...just puzzling. Two teen aged girls had order their drinks and were waiting at the barista bar, when suddenly one of the girls put her foot on the bar. It seems that one of her shoes needed tying. Do you think that it ever crossed her mind that that behavior could be offensive? Are our children growing up with so little social direction and manners that they really don't know that one should not put one's feet on the counter? I don't really think that "the village" is interested in fixing these kinds of behaviors and from what I can tell most parent's either don't notice or turn a blind eye to it. Needless to say, I was appalled.

COMFORT COMMENTS: Lots of big windows that allowed plenty of light. There was a couch bench along the wall with four round tables, a bar with six stools, many tables near the windows and a large computer/group table at the front of the store.

SHOP CRITIQUE: I found this Starbucks Coffee to be very clean. Finally a Ladies Room that was clean with a user friendly trashcan (no lid, just a round opening). Unfortunately, once again the soap dispenser was not working properly and a puddle of soap was on the floor beneath the dispenser.

EMPLOYEE COMMENTS: I found the employees of this Starbucks Coffee to be constantly working. Whenever the customer line died down, they immediately moved to a task...cleaning, refilling, etc. They all seemed happy and full of a strong work ethic. Before Lisa left, she refilled the ice storage twice. And to be honest about it, I think that her replacement had already started working and Lisa had probably already signed out for the day.

HELPFUL/INFORMATIONAL WEB-SITES:

http://www.soldiersangels.org/

www.starbucks.com/coffee/learn/clover

http://www.montclairnjusa.org/

www.emilypost.com/everyday-manners

www.life.familyeducation.com/manners-and-values/parenting

Saturday, February 5, 2011

Starbucks - Princeton, New Jersey

Starbucks - Princeton, New Jersey

I liked this Starbucks as soon as I saw it. It is located in a building that just screams out old world English charm in one of America's most historical cities that plays host to one of the world's most beautiful college campuses.

The footprint of the building is long and narrow with the service area being in the middle. I made my way to the back of the store where the over-stuffed furniture is located hoping to secure myself a seat. Of the four over-stuffed armed chairs, two being leather covered and two being orange cloth covered, only the cloth covered ones were available, and one of those was covered in crumbs. Just as I was deciding to sit in one of them, I heard my daughter's voice in my head repeating "bed bugs, bed bugs, bed bugs!" Needless to say, I headed for the near by table for two by the window, even though it provided a very limited view for people watching. No matter, I settle in with my Venti Tazo China Green Tips tea and begin my soldier's letter.

About half way into my first page, I notice the guy in one of the over-stuffed leather chairs making the "I'm leaving" movements. I quickly take up an offensive position for the smooth over-handed pass of my purse securing the leather chair for myself. Okay, I admit it, it was a little pushy, but that is one of the perks of being in the 50 and over club, people accept craziness from us, especially in this Starbucks where most are in the 20 something club. Once again settled in, I go back to my letter. Unfortunately the customers in this Starbucks are providing me with little inspiration for my letter, most are students with the noses either in books or their eyes focused on their computer screen. I find myself day-dreaming about the two men who sat in the cloth covered chair without brushing off the crumbs. Why is that? Were they clueless? Did they just not care? Puzzling.

Fitzrandolph Gateway at Princeton University

After moments of writer's block, I pack up and move to the window seats in the front. If the customers weren't going to be interesting maybe the foot traffic would be. It didn't take long for me to realize that now I was actually a part of the entertainment for the foot traffic. Most people passing by turned to look into Starbucks. Some would smile at me, while others would quickly look away when they caught my eye. At least now I had some material. I wrote about the clothes, shoes and electronic devices and the beauty of the Princeton University campus.

MY COMFORT COMMENT: I loved the window seat, however the bar is too high for comfortable writing. I had to use a notebook placed on my lap. As for the over-stuffed chairs, the leather chairs are nice, the cloth ones, well they just looked dirty. There seem to be plenty of tables located near outlets for computer users.

MY SHOP CRITIQUE: I don't even like thinking about bed bugs in hotels, I especially don't want to go into a Starbucks and have a chair covered in crumbs bring bed bugs to mind. Yes, I KNOW bed bugs aren't there for the crumbs....ew, ew, ew!!! The coffee table between the over-stuffed chairs was covered with dirty cups and napkins. No one ever came over to clear it or to even have a look. The unisex restroom had paper towels all over the floor and the soap dispenser was hanging open off the wall with a puddle of soap on the floor beneath it. I opted for a water wash followed by a squirt of my own germ-X antibacterial hand sanitizer. Uh, wonder if the germ-X could take care of the bed bugs?

MY EMPLOYEE COMMENT: The employees were young and helpful at the service area. I could tell from their reaction to one another that they seemed happy working at this store. However, they seemed to be unconcerned about the state of the store.

HELPFUL/INFORMATIONAL WEB-SITES:
http://www.forbes.com/ (search for world's most beautiful college campuses)


Monday, January 31, 2011

Starbucks - Cherry Hill, New Jersey

I've decided to set a new goal for myself. I think that goals are important in life, no matter how small or trivial they may seem.

For two years, I've been writing a letter to a soldier each week. I'm what Soldier's Angels, a non-profit organization that supports our military http://www.soldiersangels.org/ , calls an Angel Letter Writer. I log-on to the Soldier's Angels' web-site on Sundays to retrieve the name and address of the soldier to whom I will write that week. I have found that when I go somewhere outside the house such as Panera Bread, Wegmans, local park or Starbucks, I find more things to write about and the words flow better. I love people watching and this allows me to share my observations with someone who really wants to hear about "home". My new goal, which goes hand-in-hand with my letter writing, is to write my letter in a different Starbucks each week, never repeating a location.


Yesterday I drove to one of the Starbucks in Cherry Hill, New Jersey, Route 70 West, Cherry Hill NJ
















As you can see in the photo, this Starbucks is a bit unusal in that it has a patio area for outdoor seating and a drive-thru, that stayed very busy. I parked my car so that I could watch the drive-thru while I ate the lunch that I had carried with me. I counted eleven cars in the just over ten minutes that it took me to eat. Seven of those cars were driven by women with most being alone in the car. Three were driven by men, all were alone. One was driven by a man with a family inside. I found that statistic interesting. It was a sunny day with a temperature of about 40°, balmy compared to the last couple of weeks, I almost made the decision to sit in one of the chairs outside, but decided that people watching might actually be better inside of the coffee shop.

I found a large seating area inside. I dropped my bag and coat onto the leather couch, claiming it as my own for whatever period of time that I might decide to hang around. I purchased a Venti Tazo China Green Tips tea, then settled myself in for the writing. Around me were people on their computers, a teenage girl being tutored in some kind of science class, a couple having a discussion on ending their marriage and several families who came and went more quickly than the rest of us.

As for the couple, I'm pretty sure in the end a divorce is coming. I never got a good look at either of them for fear of meeting one of them eye to eye. It was a long and difficult discussion for them and for me. Although I did try to not listen, I'm not so sure that they even cared who might be listening. Life is kind of like that, uh, when the problems are large enough you want the whole world to share in your grief and misery. Of course, I not only shared in their misery, but went on to let my soldier share in their misery. Sometimes hearing about someone else struggling with life's troubles gives you perspective. I spent a little time writing about relationships, ending my letter with a lesson: ALWAYS carry chocolate. You will be amazed what it does for you and those around you. Had I been a stronger person at the moment, I would have offered the woman a piece of chocolate and bit of couch.


MY COMFORT COMMENT
I like this Starbucks' seating. The couch was large and comfortable with a coffee table on which to place your things and drink. There were two over-stuffed arm chairs near the front window with a small table between them. For the comfort of computer users there was a large computer table with a center glass divider. I thought that was pretty cool. Then there were about 10 other tables, some circles and some rectangles, all spaced out with plenty of room. The inside area was large enough to accommodate all the seating arrangements, lines for ordering, areas for waiting for orders, the condiments area and at least two display stands without making the customer feel squeezed.


MY SHOP CRITIQUE
I visited the women's bathroom, where I found the floor covered with dirty paper towels, even the lid of the trashcan was covered with dirty paper towels. Now I realize that Starbucks can't make customers throw their used towels in the trash, but it seems to me that this must be an on-going problem. Maybe Starbucks needs a new user friendly trashcan. I, too, found it difficult to work the foot pedal on the can. However, let it be known that I used a couple of clean paper towels to clear the lid of the dirty ones and open the can. I left the room cleaner than I found it.


The floor of the seating area was very dirty, not just with dirt from the outside but with crumbs that seemed to have been there for a while.


MY EMPLOYEE COMMENT
I found the employees to be friendly and helpful. I asked a question about the difference between the Tazo China Green Tips and the Tazo Zen Green teas. Although the woman serving me didn't know, another employee did.